At Seri33, privacy is more than a legal obligation — it is our moral responsibility to every member who entrusts this platform with their personal information. This document clearly explains what we collect, how we use it, and what rights you have as a Seri33 member.
These are not just words — these principles translate into concrete actions in how Seri33 handles member data every day.
Every piece of data transmitted between your device and Seri33 servers is encrypted with 256-bit SSL technology — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. None of your information travels online without this protection.
Seri33 has never and will never sell, rent, or trade member personal information to any third party for marketing purposes. Your data belongs to you — we only use it for purposes you have explicitly consented to.
Seri33 only collects data that is genuinely necessary to operate our services safely and effectively. We do not collect excessive or irrelevant data — every piece of information we request has a clear and legitimate reason behind it.
You have the right to access, correct, or request deletion of your personal data at any time. seri33 provides a straightforward, hassle-free process for managing your data — no red tape, no waiting days for a response.
Access to member personal data at Seri33 is strictly limited to staff who require it to carry out their duties. All access is logged and regularly audited. Staff who violate data access policies will be subject to appropriate disciplinary action.
Seri33 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data collection, processing, and storage is designed to meet or exceed the data protection requirements in force under Malaysian law.
This Privacy Policy describes the information collection, use, disclosure, and protection practices carried out by Seri33 ("we", "platform", "Seri33") when you use our website and services at seri33.click. By registering for or using the Seri33 platform, you agree to the practices described in this policy.
When you register an account, make a deposit, or interact with the Seri33 support team, we collect information that you provide directly. This includes:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification and KYC compliance |
| Contact Information | Malaysian phone number, email address | Account verification, communications, notifications |
| Financial Information | E-wallet details and bank account information for withdrawals | Processing deposits and withdrawals |
| Supporting Documents | MyKad copy, bank statement, proof of address | KYC verification and legal compliance |
| Communication | Support chat logs, emails sent to Seri33 | Complaint resolution, service improvement |
When you browse or use the Seri33 platform, our systems automatically collect certain technical information required to operate our services safely and effectively:
Important Note: Your IP address is used solely for security and location verification purposes — not for advertising or to be sold to third parties. Location data is only collected at the state or city level, not as precise GPS coordinates.
Seri33 uses the information collected for the following purposes, all of which are directly related to the delivery and improvement of our services:
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting our support team. However, important account and transaction notifications cannot be disabled, as they are essential to your account security.
Seri33 is highly selective about who can access member data. We do not share your personal information with external parties except in the following limited circumstances:
To operate the Seri33 platform effectively, we work with a select group of carefully vetted third-party service providers. These include:
All these third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined. They are not allowed to use your data for their own purposes.
Seri33 may disclose your personal information if required by law, court order, or direction from a lawful authority in Malaysia. In such circumstances, Seri33 will comply with the legal requirement while seeking to minimise the disclosure of data to only what is strictly necessary.
Seri33 may disclose information when we reasonably believe that such disclosure is necessary to protect the rights, property, or safety of Seri33, our members, or the public from fraudulent activity, cybercrime, or other security threats.
What we do not do: Seri33 never sells, rents, or trades member data with advertising companies, data brokers, or any third party for marketing or commercial purposes. This is our absolute commitment to member privacy.
Seri33 invests seriously in data security infrastructure to ensure your information is always protected. The security measures we have implemented span multiple layers of protection:
Shared Responsibility: While Seri33 maintains robust technical safeguards, your account security also depends on your own actions. Use a strong, unique password for your Seri33 account, enable 2FA, and never share your login credentials with anyone. Seri33 will never ask for your password.
The Seri33 platform uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and understand how members use our services. The following are the types of cookies we use:
You can manage your cookie settings through your web browser preferences. Please note that disabling essential cookies may significantly affect the functionality of the seri33 platform. For guidance on managing cookies in popular browsers, contact our support team.
Seri33 retains members' personal data for as long as your account remains active or as long as it is needed to provide services to you. Following account closure, certain data may be retained for periods prescribed under Malaysian law:
You may request the deletion of your personal data by contacting Seri33 via email at support@seri33.click. Deletion requests will be processed within 30 calendar days. However, certain data may not be eligible for deletion if Seri33 remains legally obligated to retain it, or if it is required to resolve an outstanding dispute.
As a Seri33 member, you have the following rights regarding your personal data. All of these rights can be exercised by contacting the Seri33 support team:
You have the right to request a copy of all personal data Seri33 holds about you. We will provide a data report within 14 business days of receiving your request.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made directly in your account profile settings or through customer support.
You may request the deletion of your personal data in certain situations — for example, when the data is no longer needed for its original purpose, or when you withdraw your consent. Such requests are subject to legal data retention obligations that may prevent immediate deletion.
You may ask us to restrict how we process your data under certain circumstances — for example, while you are disputing the accuracy of your data, or while Seri33 is reviewing your objection request.
You have the right to receive your personal data that you have provided to Seri33 in a machine-readable format (such as CSV or JSON) so that you may transfer it to another service should you wish to do so.
You may object to the use of your data for direct marketing purposes at any time by clicking the "unsubscribe" link in our promotional emails or by contacting support. Such requests will be enforced immediately.
The Seri33 platform is strictly for individuals aged 21 and above. Seri33 does not knowingly collect or process any personal data from individuals under the age of 21. Should we discover that personal data from an underage individual has been collected, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian who believes that a minor under your care has registered an account on Seri33 using false information, please contact us immediately at support@seri33.click and we will address the situation as our highest priority.
Seri33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify all members via:
Your continued use of the seri33 platform after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your seri33 account before the changes come into effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Seri33 handles your personal data, please reach out to us through the following channels:
Privacy-related requests such as data access, correction, or deletion will be acknowledged within 3 business days and resolved within 30 calendar days from the date the request is received.
Current version: 1 January 2026. This Privacy Policy forms part of the overall agreement between you and Seri33, together with Terms & Conditions us. For information on responsible gaming and self-control tools, visit the Responsible Gaming us.
You are in full control of your personal data. Contact us at any time to exercise any of the rights below.
To exercise any of the rights above, contact us at support@seri33.click or via live chat.
Privacy and social responsibility are two core values at Seri33 that go hand in hand. We protect your data because we respect you as a person — not merely as a user. And we promote responsible gaming because we genuinely care about the long-term well-being of our members.
Seri33 keeps your data secure and is committed to a safe, enjoyable gaming experience. Register for free today and claim a welcome bonus of up to RM 588 — for football, badminton, Live Casino players, and more.